How can we help?

Welcome to Spark gaming we are here for you. Our dedicated Customer Care representatives are available to attend to all your enquiries, complaints and basic service needs.

Question How do I register with Games The Shop?
Answer

  • You will be prompted to register with Spark gaming stores upon checkout.
  • If you are a returning customer you can click the “Returning Customer?” button to login. If you are a new customer fill the billing details carefully, the information is important and necessary for getting orders to your location.
  • You need not to be a registered user to buy a product.
  • Having an account helps you to speed up the ordering process and keep a track of the orders, shipments, refunds etc.

Question What to do if you are not able to log in or forget password?
Answer

  • Click on My account button (top right corner of the webpage)
  • Click Forgot Password link
  • Put your registered email id and click Reset Password link
  • A link will be emailed to you which you need to select
  • Put your new password and you will be able to log in
  • Put your registered email id and click Forgot Password link
  • A link will be emailed to you which you need to select
  • Put your new password and you will be able to log in

Question How should I buy product?
AnswerPlacing an order or buying any product on the site very simple. Select the product you want to buy. Click on Buy Now on the product page, sign in with your existing account or create a new account by filling the required boxes. Next enter your Shipping Address with correct contact details. Check the Order Summary and proceed to Payment.
Question What are the available payment modes?
AnswerThere are lots of options for making payments now a days. You can be assured with the trusted payment gateway partners as they use secure encryption technology to keep your transaction details confidential at all times.

 

The payment modes available on Spark gaming store are:

 

  • Credit/Debit Cards – Visa, MasterCard, Maestro
  • Skrill
  • Paypal

Question When will the product get delivered?
AnswerWe try hard and make the best of our efforts to deliver your ordered products in excellent condition and in the fastest possible time. All the shipments usually get delivered within 2-3 business weeks from its shipment date, but may get longer than usual depending on your country location and customs import processing times.

We don’t ship orders on Sunday.

 

We also keep you notified for the same either by email or SMS notifications. Hence keep checking your email or Games The Shop account from time to time.

Question What are the Contact details for any queries?
Answer

  • Click on Contact Us link at the top menu or bottom of the page and fill the details with your query, or
  • Write to us contact@sparkgaming.us

 

You will be answered maximum within 48 working hours.